FREQUENTLY ASKED QUESTIONS

• Why do the prices in Euro/USD differ from the prices in SEK?
• What are my payment options when shopping through the Website?
• What payment options do we offer in the store at Strandvägen 5?
• Svenskt Tenn has the EMOTA European eCommerce Trustmark. What does that mean?
• Where can I see my gift card/gift coin balance?

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• Can my company shop on Svenskt Tenn's website?
• How do I track my order?
• Gift Wrapping
• Can I change a placed order?

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• To which countries does Svenskt Tenn deliver?
• What is the shipping cost when I shop online?
• Can I order an item and have it shipped to another country?
• How soon after I place an order can I pick it up in the store?
• Can I choose where to pick up my order?

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• How do I return an item?
• How do I make a complaint?

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• Opening hours
• Where do I turn to for repairs and engravings?
• Is Svenskt Tenn’s whole range available online?
• Where do I find care instructions for my product?
• When is a product back in stock?

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