FREQUENTLY ASKED QUESTIONS

Payment

  • Why do the prices in Euro/USD differ from the prices in SEK?
  • What are my payment options when shopping through the Website?
  • What payment options do we offer in the store at Strandvägen 5?
  • Svenskt Tenn has the EMOTA European eCommerce Trustmark. What does that mean?
  • Where can I see my gift card/gift coin balance?
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Online ordering

  • Can my company shop on Svenskt Tenn's website?
  • How do I track my order?
  • Gift Wrapping
  • Can I change a placed order?
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Shipping

  • To which countries does Svenskt Tenn deliver?
  • What is the shipping cost when I shop online?
  • Can I order an item and have it shipped to another country?
  • How soon after I place an order can I pick it up in the store?
  • Can I choose where to pick up my order?
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Returns

  • How do I return an item?
  • How do I make a complaint?
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Other

  • Opening hours
  • Where do I turn to for repairs and engravings?
  • Is Svenskt Tenn’s whole range available online?
  • Where do I find care instructions for my product?
  • When is a product back in stock?
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Welcome to Svenskt Tenn. Here you can search among our most frequently asked questions. Our chat is open Monday - Friday at 10:00-06:00 (CET)

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