FREQUENTLY ASKED QUESTIONS
Payment
Why do the prices in Euro/USD differ from the prices in SEK?
What are my payment options when shopping through the Website?
What payment options do we offer in the store at Strandvägen 5?
Where can I see my gift card/gift coin balance?
Can I feel safe when I shop online at Svenskt Tenn?
Show all
Online ordering
Can my company shop on Svenskt Tenn's website?
Can I change a placed order?
Gift Wrapping
How do I track my order?
Show all
Shipping
What is the shipping cost when I shop online?
To which countries does Svenskt Tenn deliver?
Can I order an item and have it shipped to another country?
Can I choose where to pick up my order?
Can I track my order?
Show all
Returns
How do I return an item?
How do I make a complaint?
Show all
Other
Is Svenskt Tenn’s whole range available online?
Where do I turn to for repairs and engravings?
What is FSC Certification?
When is a product back in stock?
Can I have my product gift wrapped when I shop online?
Show all