FREQUENTLY ASKED QUESTIONS
Payment
Why do the prices in Euro/USD differ from the prices in SEK?
What are my payment options when I shop online?
Can I feel safe when I shop online at Svenskt Tenn?
Svenskt Tenn has the EMOTA European eCommerce Trustmark. What does that mean?
Where can I see my gift card/gift coin balance?
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Online ordering
Can my company shop on Svenskt Tenn's website?
Can I change a placed order?
How do I track my order?
Gift Wrapping
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Shipping
To which countries does Svenskt Tenn deliver?
What is the shipping cost when I shop online?
Can I order an item and have it shipped to another country?
Can I track my order?
How soon after I place an order can I pick it up in the store?
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Returns
How do I return an item?
How do I make a complaint?
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Other
How do I order curtains in Svenskt Tenn textiles?
Are there many visitors in the store?
When is a product back in stock?
Is Svenskt Tenn’s whole range available online?
Where do I find care instructions for my product?
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