FREQUENTLY ASKED QUESTIONS
Payment
Why do the prices in Euro/USD differ from the prices in SEK?
What are my payment options when shopping through the Website?
Where can I see my gift card/gift coin balance?
What payment options do we offer in the store at Strandvägen 5?
Can I feel safe when I shop online at Svenskt Tenn?
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Online ordering
Can my company shop on Svenskt Tenn's website?
How do I track my order?
Can I change a placed order?
Gift Wrapping
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Shipping
What is the shipping cost when I shop online?
To which countries does Svenskt Tenn deliver?
Can I order an item and have it shipped to another country?
Can I choose where to pick up my order?
Can I track my order?
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Returns
How do I return an item?
How do I make a complaint?
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Other
Can I have my product gift wrapped when I shop online?
Where do I turn to for repairs and engravings?
Is Svenskt Tenn’s whole range available online?
When is a product back in stock?
What is FSC Certification?
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