The EMOTA European eCommerce Trustmark is an indication that the shops displaying both the national trustmark and EMOTA trustmark offer you a high level of service. When shopping from the sellers that display a national trustmark and the EMOTA trustmark, customers will benefit from the following quality standards:
o Clear, comprehensive and accurate product description and merchant information before you place your order.
o Convenient, reliable, safe and legally compliant service.
o Notification of all costs and any limitations / conditions prior to checkout.
o Charges that are complete and simple to understand – including any tax and delivery and surcharges.
o Access information on your order progress / history.
o Delivery as specified at the time of order.
o Your purchases arriving in good condition.
o Helpful support with damaged / failed / late / attempted deliveries.
o A clear returns process, with any limitations/conditions notified at the beginning of the ordering process.
o Your personal data and rights being properly protected and managed.
For more information please contact your national trustmark (list).