FREQUENTLY ASKED QUESTIONS

• When does the holiday shop open at Svenskt Tenn? 
• How does in-store pickup work?
• Customer Service opening hours during Christmas?
• What are the opening hours for the Store and Concierge during the holiday season?
• When is the last order date for delivery in time for Christmas?

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• Why do the prices in Euro/USD differ from the prices in SEK?
• What are my payment options when shopping through the Website?
• What payment options do we offer in the store at Strandvägen 5?
• Can I feel safe when I shop online at Svenskt Tenn?
• Where can I see my gift card/gift coin balance?

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• Can my company shop on Svenskt Tenn's website?
• How do I track my order?
• Gift Wrapping
• Can I change a placed order?

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• To which countries does Svenskt Tenn deliver?
• What is the shipping cost when I shop online?
• Can I order an item and have it shipped to another country?
• Can I choose where to pick up my order?
• How soon after I place an order can I pick it up in the store?

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• How do I return an item?
• How do I make a complaint?

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• Is Svenskt Tenn’s whole range available online?
• Where do I turn to for repairs and engravings?
• What is FSC Certification?
• When is a product back in stock?
• Opening hours

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